1. What kind of products do you offer?
At Recotoner we offer a wide range of compatible printer supplies, including toners, ink cartridges, ink bottles and drums from leading brands such as HP, Brother, Samsung, Canon, Ricoh, Kyocera, and more.
2. Do the products have a warranty?
Yes, all our products are new and guaranteed for 3 months . For more details, please visit the section: Returns and exchanges policy .
3. How can I place an order?
You can place your order directly through our website. Just add the products to your cart and follow the instructions to complete your purchase.
4. What are the shipping options?
We offer free express shipping on purchases over $50,000 to all of Chile. For specific details about shipping, you can consult our Shipping Policy
5. How can I track my order?
Once your purchase is complete, you will receive a tracking number that you can use on our site to check the status of your order.
6. What do I do if my product has a problem?
If you have any problems with your product, you can consult our Returns and Exchanges Policy to find out the procedure to follow.
7. How can I contact customer service?
You can contact us via email at contacto@recotoner.cl or by calling +56 2 2222 8155. You can also do so via email at: contacto@recotoner.cl and through the WhatsApp button located on the home page.
8. Do you offer discounts or promotions?
Yes, sign up and subscribe to our newsletter to not miss special offers on inks, toners and accessories.
9. How do I know what alternative input my printer uses?
You can use the search bar located in the header of the site and enter your printer model. If you cannot locate it, please make your query through the WhatsApp button located on the home page of the site.
10. Do you buy empty cartridges?
No. All our products are brand new . Due to quality policies, we do not sell remanufactured or recycled cartridges.
11. Do you refill cartridges?
No. We only sell new and guaranteed alternative printer consumables. We invite you to check out all our categories to discover how affordable our alternative products can be, often cheaper than recycled ones and of better quality.
12. Can alternative supplies damage my printer?
No. We invite you to read our entertaining blog article: "Myths about alternative printer supplies" . It demystifies several beliefs about the use of compatible supplies and will give you greater confidence to try alternative and more economical options for your printer.
For more information or questions, please contact us.
